Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@socialdegenerates.shop
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aimeebaisley@yahoo.com.
Since your items are custom-made to order, it is standard practice to limit returns to errors made during production. This protects your business from losses on personalized items that cannot be resold.
Here is a concise Return and Refund Policy designed to be added to your website:
Return & Refund Policy
Because our products are custom-made to order, we do not offer returns or exchanges for change of mind, sizing errors, or buyer’s remorse.
Incorrect or Defective Orders
We stand behind the quality of our work. If your order is incorrect (e.g., wrong item, wrong size shipped, or a manufacturing defect), we will make it right.
• Reporting Window: Please contact us within 7 days of receiving your package to report an issue.
• Required Documentation: To process your request, please email us with your order number and clear photos of the incorrect or damaged item.
• Resolution: If we verify the error, we will provide a replacement or a full refund at no additional cost to you.
Exceptions
We cannot offer refunds or replacements if:
• The shipping address provided was incorrect.
• The item shows signs of wear, washing, or intentional damage.
• The error was part of the original custom design submitted by the customer.
Note: Please double-check your order details before completing your purchase, as production begins shortly after an order is placed.