Refund policy

Since your items are custom-made to order, it is standard practice to limit returns to errors made during production. This protects your business from losses on personalized items that cannot be resold.

Here is a concise Return and Refund Policy designed to be added to your website:

Return & Refund Policy

Because our products are custom-made to order, we do not offer returns or exchanges for change of mind, sizing errors, or buyer’s remorse.

Incorrect or Defective Orders

We stand behind the quality of our work. If your order is incorrect (e.g., wrong item, wrong size shipped, or a manufacturing defect), we will make it right.

• Reporting Window: Please contact us within 7 days of receiving your package to report an issue.

• Required Documentation: To process your request, please email us with your order number and clear photos of the incorrect or damaged item.

• Resolution: If we verify the error, we will provide a replacement or a full refund at no additional cost to you.

Exceptions

We cannot offer refunds or replacements if:

• The shipping address provided was incorrect.

• The item shows signs of wear, washing, or intentional damage.

• The error was part of the original custom design submitted by the customer. 

Note: Please double-check your order details before completing your purchase, as production begins shortly after an order is placed.